We offer free shipping for national orders over €65. For international orders, we offer free Standard shipping for all orders over €75. Express shipping options are also available, with estimated delivery times varying by location. Please refer to the estimated delivery times below for specific countries.
Standard shipping for €4.95 or free for orders above €65
Delivery in 1-2 business days
Standard shipping for €6.95 or free for orders above €65
Delivery in 2-3 business days
Standard shipping for €9.95 or free for orders above €65
Delivery in 2-4 business days
Standard shipping for €9.95 or free for orders above €65. Express shipping for €14.95
Delivery in 4-8 business days
Express 1-2 business days
All orders are processed within 1 business day from our warehouse and include tracking from shipment to delivery. Please note that for pre-orders, delivery times may be slightly longer than usual, but this will be clearly indicated.
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.
Please note, Frenchy Cosmetics is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
We take care to use sustainable packaging to ensure your purchase is not damaged during transport.
